What to do if you have a complaint?
We hope you are delighted with our services, but if you have a complaint, please let us know so we can work towards resolving it promptly and fairly.
You can make a complaint to us, verbally, or in writing, by contacting us on:
Mail: Capital Options Australia, Level 35, Tower 1, 100 Barangaroo Avenue, Barangaroo NSW 2000
Capital Options is a member of the ASIC approved external dispute resolution (EDR) scheme and our external dispute resolution provider is the Australian Financial Complaints Authority (AFCA). If an issue has not been resolved to your satisfaction, you can lodge a complaint with AFCA, who can be contacted as follows:
Telephone: 1800 931 678
Mail: GPO Box 3, Melbourne VIC 3001